1. What is the WATERMELON Returns policy?

Good sold are not returnable. If in any situation that customer insists on returning the product within 7 days from the date of purchase (countdown starts from the date you received the item), we will charge restocking fee of 30% or more, subjected to the requirements of valid return and reasons of return stated below.

            - Prior to any return, please fill up the Return Form.
            - Any return without instruction from us will be rejected and no refund/replacement will be proceeded.
           


2. What are the requirements for a valid return?

The purchaser need to provide all the following documents for a valid return.



3. What are the valid reasons for return?

If you have any issues with items in your order it/they can be returned for a refund/replacement. We do not refund/replace for change of mind.

        Valid Reasons


        Invalid Reasons



4. How do I request to return an item?

Fill in our Online Return Form by clicking this link. Our staffs will revert within 48 hours. Contact our Customer Service if you are unable to access the Online Returns Form. We are happy to help you with your return.


         


5. How do I track my return status?

You can track return status by contacting us at hello@watermelon.com.my.



6. How long is the whole return process take?

The whole return process may take up to 10 - 14 business days.



7. Where to return?

Kindly have your returns shipped to our Returns Mailing Address:


        Vertex Filtration & Pool Resources
        (Returns Department)

        Pusat Perdagangan Puchong Prima,
        A-03-04 (Aras 2), Jalan Prima 5/5,
        Persiaran Prima Utama,
        47100 Puchong, Selangor.